DWP is letting down people on benefits
The Department for Work and Pensions have no geographic numbers an that means benefit claimants an potential claimants will have to pay more to call them on 0845 numbers. This is especially unfair as a proportion of the calls are likely to relate to errors made by the Department.
I do welcome the fact that the number for crisis is an 0800 number but many people in real financial difficulties may be trying to call using mobiles and on some networks 0800 calls are very expensive. I would urge the DWP to ensure they can provide a geographic alternative to all non-geographic numbers to make life just a little easier for people who have lost their jobs during the recession.